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Return to shopTerms & Conditions
Safa-eSIM is a Djiboutian company headquartered in Djibouti, dedicated to keeping travelers connected worldwide.
1. Introduction
1.1 Service description
Safa-eSIM lets you buy mobile data plans for travel abroad without a physical SIM card. By using this service, outbound travelers can easily stay connected in dozens of designated regions. The package is affordable and convenient. Users can purchase data service for respective regions in the safar-esim website.
1.2 Where does it work?
Our data plans cover many countries and regions. Coverage is expanding all the time—please check before you buy.
2. Service regulation
2.1 Service purchasing
When available, network access service in the appropriate country or region may be purchased.
2.1 Service usage
The successfully purchased service will be useless and non-refundable if it is not activated before the expiration date.
2.3 Service charging
We retain the authority to set the cost of this service. Currently, a package’s cost is determined by its data volume or per diem.
2.4 Refund Policy
1) When is my order valid for refund? In order for a refund to be valid: The plan must be inactivated/unused. You must send an email to us regarding the refund 48 hours prior to the activation date provided in your order.
2) Who should I look for to process my refund? Please email your refund request to contact@safi-esim.com and we will respond you within 24 hours.
3) How will I receive my refund? Once we approve your request, you will receive your refund the same way you made your payment.
3. Payment
When on a network accessible to ESIM Shop’s server, this service may be purchased with international credit cards. Make sure you have enough credit before purchase.
4. Abnormality
We will not bear any responsibilities for service unavailable due to the following conditions including, but not limited to:
1) Data communication is interrupted due to operator network abnormality;
2) The service is down due to a unforeseeable circumstances not restricted to fire, typhoon, cyclone, flood, earthquake, explosion, rebellion, epidemic, quarantine, segregation, war, or terrorist attack;
3) Service is interrupted due to hacker attack;
4) Failure of user’s equipment;
5) Limited coverage in remote regions or customs areas;
6) Limited coverage area iFailncluding subway or other tunnels, basements, mountainous areas, offshore, etc.
5. Disclaimer
Abuse of this service would impair or hinder other users’ service experience. Under Fair Usage Policy, we have the right to cap the speed or terminate service to avoid data overage. Please discreetly use services like video/music streaming websites & apps, download tools, cloud service, etc.
Note: Fair Usage Policy is based on the belief that the public is entitled to freely use portions of connectivity services provided by safi-eSIM, at the same time, to avoid abusing the service from network providers, or hindering other users’ service experience.
6. Privacy protection
You agree to the following Privacy Policy by using this service. This service will collect related data in order to improve the quality of service, including geolocation information, device ID, access to PLMN, LAC, and CELLID, and related network information. We may transfer your data outside of the countries and regions of our service provider. We implement security measures to help protect the security of your information both online and offline. We take steps to ensure that your data is treated securely. We process your data only for business purpose or for legal requirements.
7. Use limit
In addition to the acceptance of this agreement and related laws and regulations, you agree not to alter, disassemble, decompile, reverse-engineer, or modify this service or any portion thereof, or create a new copy for the service.
8. Changes to terms of this agreement
We may occasionally revise or update this agreement. By continuing to use this service, you acknowledge the revision and agree to the changes made to these Terms and Conditions.
9. Breach Clause
We may issue a refund if there is strong evidence indicating that due to our fault, this service is not delivered as described. However, the refund amount will not exceed the amount you paid to us on the claimed case.
10. Governing law
This Agreement shall be governed by and construed in accordance with the laws of the Republic of Djibouti. Any dispute arising out of or in connection with this Agreement shall be subject to the exclusive jurisdiction of the competent courts of Djibouti.
11. How to use our eSIM service
- Select your country/region.
- Choose your start date and duration.
- Enter your email and complete payment.
- Receive your QR code (within 12 hours).
- Scan the QR code → your eSIM is active.
- After your trip, remove the eSIM from your phone.